General Questions
*What is included in the rental price?
  - The rental price includes delivery, setup, and pickup. An additional fee may be added for rentals more than 20 miles from our location.

*How long can I keep the rental items?
  - One-day rentals are for up to 8 hours; this time does not include your drop-off and setup time.      

  -Two-day rentals are for up to 48 hours; this time does not include your drop-off and setup time.

*What is the cancellation policy?
  - If your event is cancelled and a refund is requested at least 48 hours prior to your event, you will be refunded your rental amount, minus the 25% non-refundable deposit required to hold your rental items and date.

  - If your event is cancelled within 48 hours of the event, a 50% refund of your total will be issued, minus the 25% non-refundable deposit required to hold your rental items and date. 

  - If your event is cancelled due to inclement weather or similar circumstances, we will reschedule for the next available date that works for both parties. 

 

*Do I need a deposit to reserve my rental?
  - A 25% non-refundable deposit is required to reserve your requested rentals items and date. 

Bounce Houses
*What size bounce house should I rent?
  - The size depends on the number of children and the available space. Generally, a larger bounce house is better for bigger groups.

*Is there an age limit for bounce houses?
  - Recommended weight and ages limits are listed below the item on the rental page. 

*How is the bounce house secured?
  - Our inflatables are secured with either stakes or sandbags.

Water Slides
*Do I need a water source for the water slide?
  - We provide a 110' water hose for your event to connect to your water source. 

*Can water slides be used indoors?
  - Our water slides can be used as dry slides with ball pit balls placed inside of the pool area for indoor rentals.

*What safety measures should be in place?
  - Adult supervision is required, and it’s essential to follow the manufacturer's guidelines regarding the number of users. The individual or organization that has requested the rental is required to sign a waiver. 

Tables and Chairs
*What types of tables and chairs are available?
  - We offer the following table and chair rental options:

       -60" round table

       - 6' rectangular folding table 

       - White banquet style folding chairs

       -  White Lifetime brand folding chairs

*Do I need to return the tables and chairs clean?
  - We ask that the items be in good condition upon pick up. We will clean and sanitize the items.

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Tents
*What size tent do I need for my event?
  - The size depends on the number of guests and the layout of your event. We currently only offer 10'x10' white canopy tents. 
*Can tents be set up on any surface?
  - Tents can be set up on grass, asphalt, or concrete. We do ask that you let us know if it will be on a surface other that grass so we can ensure sandbags are provided. 

*What happens if there is bad weather?
  - If inclement weather is forecasted for your events date, we will reschedule for the next available date that works for both parties. If bad weather occurs during your event, if possible, drop the tent and remove the canopy. 

Additional Questions
*Is insurance required for rentals?
  - TriStar Party Rentals has our own liability insurance. With that being said, the customer will be required to sign a waiver holding TriStar Party Rentals harmless in the event something happens. If the customer doesn't feel comfortable with this, we suggest researching insurance options for your event. 

*How far in advance should I book my rentals?
  - It's best to book as early as possible, especially during peak seasons, to ensure availability.